Privacy policy

Privacy commitment

At Best Swim, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website and informs you about your privacy rights and how the law protects you.

1. Important information and who we are

This policy explains how Best Swim collects and processes personal data through this website, including data you may provide when registering, buying a product or service, subscribing to communications or taking part in a competition.

Best Swim acts as controller for personal data collected through the website, user accounts, contact forms, training services, challenges, events and payment operations linked to the platform.

2. Data we collect about you

• Identity data: name, surname, username or similar identifier.
• Contact data: billing address, delivery address, email address and phone numbers.
• Technical data: IP address, login data, browser type and version, time zone and location, plug-in types and versions, operating system, platform and device technology.
• Account and subscription data: membership status, selected plan, payment-provider customer identifiers, portal access history and language preferences.
• Training and participation data: sports goals, level, viewed sessions, selected challenges, swim camp interest and related preparation communications.

3. How your personal data is collected

• Direct interactions: forms, correspondence, email, phone or other communications.
• Automated technologies: technical data collected through cookies and similar technologies as you interact with the site.
• Third-party services: authentication, hosting, database, payment, transactional email or analytics providers where needed and permitted.

4. Purposes and legal bases

• Managing accounts, portal access, sessions and membership: contract or pre-contractual steps.
• Processing payments, invoices, subscriptions and cancellations: contract and legal obligations.
• Responding to contact, event interest or support requests: legitimate interest, consent or pre-contractual steps depending on the case.
• Sending commercial communications where applicable: consent or legitimate interest under applicable rules.
• Maintaining security, fraud prevention and technical traceability: legitimate interest and legal obligations.
• Using non-essential analytics, performance, enhanced functionality or marketing cookies: prior consent.

5. Retention and recipients

We retain personal data for as long as necessary for the purposes described, while a user or contractual relationship exists, for applicable legal periods and where needed to handle liabilities.

We may share data with providers acting as processors or independent controllers where necessary to provide the service, such as hosting, database, authentication, payment, billing, technical support or communication tools.

6. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including access, rectification, erasure, restriction, portability, objection and withdrawal of consent where processing is based on consent.

To exercise these rights, please contact us through the channels published on this website. You may also lodge a complaint with the competent supervisory authority.

7. Security

Best Swim applies reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.